Returns and Refund

Sympathy Flowers' Returns, Refunds & Complaints policy ensures customer satisfaction with a Fresh Flowers Guarantee, Damaged-on-Arrival policy, clear refund and replacement options, and a straightforward complaints process, serving London households and businesses.

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Returns and Refund

Sympathy Flowers' Returns, Refunds & Complaints policy ensures customer satisfaction with a Fresh Flowers Guarantee, Damaged-on-Arrival policy, clear refund and replacement options, and a straightforward complaints process, serving London households and businesses.

Returns, Refunds & Complaints

At Sympathy Flowers, we pride ourselves on delivering the freshest and most beautiful flowers to our customers across London. We understand the importance of every order and strive to ensure your complete satisfaction. Should you encounter any issues with your purchase, our returns, refunds, and complaints policy is designed to address your concerns promptly and effectively.

Our team is dedicated to providing exceptional service, whether you're a household or a business client. We believe that every arrangement should bring joy and comfort, especially when expressing sympathy. If your experience falls short of our standards, please don't hesitate to reach out to us.

We are committed to resolving any issues you may face with your order promptly and to your satisfaction.

Fresh Flowers Guarantee

We guarantee the freshness of our flowers from the moment they leave our shop until they reach your doorstep. If you receive flowers that do not meet our high standards of freshness, please notify us within 24 hours of delivery. We are committed to replacing any flowers that fail to meet our freshness guarantee, ensuring that you always receive vibrant and long-lasting arrangements.

Our freshness window is meticulously maintained by sourcing flowers daily from trusted suppliers and handling each bouquet with care. We recommend trimming the stems and changing the water daily to prolong the life of your flowers.

By adhering to these practices, we ensure that your sympathy flowers remain a beautiful and meaningful gesture during your time of need.

Damaged-on-Arrival Policy

We take great care in packaging and delivering your flowers to prevent any damage during transit. However, if your order arrives damaged, please contact us immediately. Provide photographs of the damaged flowers along with your order details, and we will arrange for a replacement or a full refund as per your preference.

Our team will assess the damage quickly to ensure that you are not inconvenienced. We strive to resolve any issues swiftly, maintaining the high standards you expect from our local London florist.

Your satisfaction is our priority, and we are here to make things right in the event of any mishaps during delivery.

Refund and Replacement Options

Customer satisfaction is our top priority. If you are not satisfied with your purchase for any reason, you may request a refund or replacement within 48 hours of receiving your order. Please ensure that you meet the freshness and damaged-on-arrival criteria to be eligible for these options.

Refunds will be processed using the original payment method, and replacements will be dispatched promptly. We believe in transparent and fair dealings, so you can trust us to handle your request professionally and efficiently.

Our goal is to ensure that you are completely satisfied with your sympathy flowers, providing you with peace of mind during difficult times.

Complaints Process

If you have any complaints regarding your order or our services, please reach out to us with detailed information about your experience. We take all feedback seriously and are dedicated to improving our services based on your input.

Our complaints process is straightforward: notify us of your concern, provide any relevant details or evidence, and our customer service team will investigate the matter thoroughly. We aim to resolve all complaints within a reasonable timeframe, ensuring that your experience with Sympathy Flowers remains positive.

As a trusted local London florist serving households and businesses nearby, your trust and satisfaction are of utmost importance to us. We appreciate your understanding and are here to assist you with any issues that may arise.

Get In Touch

Please fill out the form below to send us an email and we will get back to you as soon as possible.

Company name: Sympathy Flowers
Telephone: Call Now!
Street address: 200 The Grove, London, E15 1NS
E-mail: [email protected]
Opening Hours: Monday to Sunday, 00:00-24:00
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